A Health Action Center is a lean, multidisciplinary unit co-established by the Khushi Baby team, the relevant government health department, and local partners. It identifies the primary health priorities within its geography, conducts a structured gap analysis across the DIA cycle, and then co-designs, implements, and iteratively refines targeted interventions.
CHIP app, dashboard and WhatsApp group set up. System of data collection established with the frontline cadre to fill gaps the routine MIS can't see.
Analysing triage lists, hotspot maps, blindspots, overlaps, data quality etc. to address the identified gaps.
Implementing health services, trainings, screening camps, resource reallocations, call center modules, public health mandates and innovations.
HAC Associates identified 3 high-risk newborns in Akkalkuwa, Dhadgaon, and Taloda blocks who had not received mandated home-based newborn care visits. Through 1–2 targeted follow-ups and coordination with frontline workers, all three were converted to compliance. Two low-birth-weight children showed significant weight gain. In one case, the child's weight was recorded for the first time since birth.
The current HAC model is powerful but human-intensive. TeleHAC is a forthcoming AI-augmented module within the CHIP dashboard that transforms the manual call center operation into a scalable, quality-monitored community outreach system.
Where a manual call center is constrained by operator bandwidth and supervision capacity, TeleHAC brings in automated triage prioritization — surfacing the highest-risk beneficiaries for next follow-up — structured counseling support for operators, and longitudinal tracking of conversation quality. The goal is to extend the reach and depth of community follow-up without proportionally scaling the team size, and to generate the kind of systematic learning about what counseling approaches work that a manual system cannot produce.
